If the below FAQs don't provide you with the answer you require then feel free to contact the PDF Store Support Team.

• Methods of payment?
• My Order was Held. What do I do now?
• Why was my Order declined?
• Who is Worldpay?
• Will I receive an Invoice by mail?

Methods of Payment?

Credit Cards. Credit cards are our preferred method of receiving payment. It is the quickest and most convenient method. If you purchase online using your credit card and the transaction is successful then you will instantly be sent your Invoice and Registration details by email.

Wire Transfer. PDF Store can accept Wire Transfers only if the transaction amount is over US$450.0O and payment cannot be made by Credit Card. Software and Registration details cannot be release until payment is received by the bank, however, once payment is receive Invoice and Registration details will be sent to your email Inbox ASAP (within 12-24 hours of payment being received).

Checks. Checks are acceptable if the transaction is over US$1000.00 and payment cannot be made by Credit Card or Wire Transfer. Checks are the slowest means of payment because the software being purchased cannot be processed until the check has been processed by the bank. Once the check has been processed Invoice and Registration details will be sent to your email Inbox ASAP.

My Order was Held. What do I do now?

To find out the status of your held order or to expediate it's processing you should contact the PDF Store Support Team directly using the online form.

Why was my Order declined?

Orders can be declined for a number of reasons - we have listed a number of these reasons below to help you identify the problem.

1. The name that appears on your Order must be the same as the Credit Cardholders.
2. The address you provide must match the address of the Credit Cardholder.
3. Your transaction may be declined or held if you are using a Credit Card in a differrent Country to the one it was issued in (e.g. if you are using a Credit Card in Europe that was issued in the USA).
4. If you are trying to make a large purchase then it's possible that your Credit Card has either reached it's maximum credit limit or daily transaction limit.

If your Credit Card transaction is declined then you should contact your Credit Card issuer for further information on why your order was declined. They will be able to let you know how to rectify the problem.

Who is Worldpay?

PDF Store use Worldpay as their Payment Gateway. Worldpay service thousands of businesses around the Worldpay helping them to accept payments on the Internet, by phone, fax or mail. If you have purchased through PDF Store then you will see a reference to Worldpay/PDF Store on your Credit Card statement to reflect this transaction.

Will I receive an Invoice by mail?

If you have purchased through PDF Store then you will have been sent an Invoice by email automatically following the successful processing of your order. You can also view and print your Invoice online if you login to your PDF Store Account. Please note: PDF Store does not deliver an Invoice via regular mail.