Date of last update: 14 April 2004
This policy covers the following areas operated by Nitro PDF Software:
Protecting PDF Store customers and vendors against internet fraud
To protect PDF Store customers and vendors against internet fraud, Nitro PDF Software utilizes a range of fraud prevention techniques. These include IP traces, email domain look-ups, credit card address verification, physical address verification and other safeguards.
Orders that do not meet strict requirements are automatically held pending manual verification by a member of the PDF Store Sales Team. If this is the case, the transaction is *NOT* completed, the software is *NOT* released and the credit card is *NOT* charged.
Occasionally customers may be asked to sign and return an Authorisation Form via fax in order to complete an order. This verification process protects both the software industry and internet customers against credit card fraud. We apologize for any inconvenience that these precautionary measures may cause.
If your order is held the PDF Store Support Team will contact you within 6 to 12 hours (usually sooner) and advise you of how you can have your order processed as soon as possible. Alternatively, you may contact us for immediate assistance.
Please note: Persons who have placed fraudulent orders at PDF Store have been prosecuted and we will continue to report fraudulent transactions to the relevant authorities.
PDF Store Security Frequently Asked Questions
Q) How secure is PDF Store’s payment gateway?
A) PDF Store’s payment gateway (Worldpay) uses state of the art security tools and techniques, both proprietary and unique, to ensure that you and your shopper are protected against what is nowadays a virtually non-existent risk. Our systems also have inbuilt system redundancy and fault tolerance, to provide you with a virtually uninterrupted service 24 hours a day, seven days a week. Our systems have evolved over many years and throughout our history we have continuously sought and gained bank approval for our systems.
Q) What level of encryption do Worldpay have on the payment server?
A) WorldPay use Thawte 2048 bit encryption systems. At the browser 128 Bit SSL is used.
Q) If the customer key’s in their card details at home or in the office, surely they are not encrypted until after they arrive at the WorldPay system?
A) Using industry standard SSL, Thawte and WorldPay unique encryption systems, this is not actually the case. When the shopper fills in the payment form and clicks the submit button, their details are not sent straight away. What actually happens is that a secure link is set up between the shopper's browser and WorldPay and an encryption code is requested and received, which then wraps the order and transaction details before leaving the shoppers premises.
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If you have any questions about our customer protection policy, then don't hesitate to Contact Us.
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